4D Joker Privacy Policy – Personal Data Protection for Malaysian Members

01Introduction & Our Privacy Commitment

4D Joker ("we", "platform" or "4djoker.best") is fully committed to protecting the privacy of every individual who uses our services. This Privacy Policy transparently and comprehensively explains how 4D Joker collects, stores, processes, uses, and protects your personal information when you browse our website, register an account, make a deposit, play games, or interact with any part of our platform.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. By registering an account or using the services of 4D Joker, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via in-platform notifications or your registered email. Continued use of the platform 4D Joker after any changes constitutes your acceptance of the updated Privacy Policy.

02Types of Personal Data We Collect

In operating the platform 4D Joker, we collect several categories of personal data depending on how you interact with our services. Generally, the data we collect falls into three main categories:

A. Data You Provide Directly

• Registration Information: Your full name, date of birth, mobile number, email address, and the username you chose when registering your account 4D Joker.
• Identity Verification Information: A copy of your identity card, passport, or other valid identification document when required for age verification or anti-money laundering (AML) compliance processes.
• Financial Information: The payment account details you use for deposits and withdrawals, including your Touch 'n Go, GrabPay, Boost, or ShopeePay digital wallet usernames, as well as your bank account number for DuitNow or FPX transfers via Maybank2u, CIMB Clicks, or other banks. Full card numbers and passwords are never stored on our servers.
• Communications: Any messages, complaints, or feedback you submit to our customer support team 4D Joker via live chat or email.

B. Automatically Collected Data

• Usage Data: Game and betting records, login and logout times, casino tables visited, game types played, and your complete transaction history within your account.
• Technical Data: Your IP address, device type and operating system, browser type and version, screen resolution, and time zone settings.
• Cookies & Tracking Technologies: We use session cookies and persistent cookies to identify you when you log in, save your preferences, and analyse platform usage patterns for the purpose of continuous improvement.

C. Data from Third-Party Sources

• Information received from our licensed payment gateway providers for transaction verification purposes.
• Information legally required by fraud prevention agencies or relevant regulatory bodies.

03How We Use Your Personal Data

4D Joker uses collected personal data solely for legitimate and necessary purposes to ensure the platform operates properly and delivers the best experience to every member. The primary purposes for which your data is used are as follows:

4D Joker will not use your personal data for any purpose beyond those stated in the table above without first obtaining your explicit consent. We also do not make fully automated decisions (without human involvement) that significantly affect you based on the processing of your data, except for fraud prevention purposes where such decisions are necessary to protect the integrity of the platform.

04Data Sharing with Third Parties

4D Joker firmly upholds the principle that your personal data belongs to you. We do not sell, rent, or share your personal information with any third party for their own marketing purposes. However, in the course of operating the platform, there are limited situations where we may need to share your data with certain parties:

• Payment Service Providers: Necessary transaction information is shared with our licensed payment gateways — including Touch 'n Go, GrabPay, DuitNow, and the relevant Malaysian banks — solely for the purpose of securely processing your deposits and withdrawals.
• Game Providers: Minimum technical data required is shared with licensed game software providers such as Evolution Gaming, Pragmatic Play, PG Soft, and others for the purpose of running games correctly and ensuring the integrity of game outcomes.
• Regulatory Bodies and Law Enforcement: When required by law, court order, or the direction of a legitimate regulatory authority, 4D Joker will disclose the necessary information to the relevant authorities.
• Technical Service Providers: Companies that assist us with the technical operation of the platform, such as cloud computing and cybersecurity service providers, are bound by strict data protection agreements and may only use your data for the specified technical purposes.

05Data Security & Protection Measures

4D Joker implements multiple layers of comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we employ are as follows:

• 256-bit SSL/TLS Encryption: All communication between your web browser and the 4D Joker is encrypted using 256-bit SSL/TLS protocol — the same security standard used by banking and financial institutions worldwide. This means your data cannot be read by any third party while in transit.
• Stored Data Encryption: Sensitive data stored in our databases — including personal information and financial details — is encrypted using strong encryption algorithms to ensure its security even in the event of an unforeseen security breach.
• Strict Access Controls: Only staff 4D Joker with explicit authorisation and a verified operational need are permitted to access members' personal data. All access is logged and continuously monitored to detect any suspicious activity.
• 24/7 Security Monitoring: Our cybersecurity system continuously monitors the platform to detect and block any intrusion attempts, DDoS attacks, or other cyber threats in real time.
• Regular Security Audits: 4D Joker conducts regular security audits and penetration testing carried out by independent security experts to ensure our systems consistently meet or exceed the latest industry standards.
• Two-Factor Authentication (2FA): We encourage all members to enable two-factor authentication on their accounts as an additional layer of protection against unauthorised access.

While we take all reasonable steps to protect your data, no security system in the world can be guaranteed to be completely impenetrable. In the event of any security incident involving your personal data, 4D Joker is committed to notifying you promptly and taking appropriate remedial action.

06Use of Cookies & Tracking Technologies

Platform 4D Joker uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse usage patterns for continuous improvement. Cookies are small text files stored in your web browser when you visit our platform.

The types of cookies we use are as follows:

• Essential Cookies: These cookies are required for the platform to function properly — including the login session cookie that identifies you while you are using your account 4D Joker. Without these cookies, you will not be able to use the platform properly.
• Preference Cookies: These cookies store your settings and preferences — such as your preferred language and last game selection — so you do not need to reconfigure them each time you visit the platform.
• Analytics Cookies: We use analytics cookies to understand how members interact with the platform – which pages are visited most, how long users spend on a page, and where difficulties arise. This information helps us improve the platform's design and functionality.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the platform 4D Joker and may cause certain features to not function properly.

07Data Retention Period

4D Joker retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general data retention guidelines are as follows:

• Active Account Data: For as long as your account remains active and you continue to use the platform 4D Joker, your account information will be retained to ensure continuity of service.
• Data After Account Closure: After your account is closed, we retain your information for a minimum period of five (5) years to comply with anti-money laundering legislation and applicable financial reporting obligations in Malaysia.
• Financial Transaction Records: All financial transaction records, including deposits and withdrawals, are retained for seven (7) years in accordance with Malaysia's accounting and tax legal requirements.
• Communication Logs: Customer support communication records are retained for two (2) years for reference and service improvement purposes.

Once the specified retention period has expired and the data is no longer required for any legitimate purpose, 4D Joker will securely delete or anonymise the relevant data using industry-recognised methods.

08Your Personal Data Rights

As a data subject, you have several important rights regarding your personal data held by 4D Joker under the Personal Data Protection Act 2010 (PDPA) of Malaysia. These rights include:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within a reasonable timeframe.
• Right to Rectification: If you find that any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update most of your account information directly through the profile section within the platform. 4D Joker.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. However, this right does not apply where we have a legal obligation to retain the data in question.
• Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.

To exercise any of these rights, please contact our Data Privacy Officer via email at support@4djoker.best by clearly stating the right you wish to exercise along with the relevant details. We will endeavour to address your request within thirty (30) business days. In some cases, we may need to verify your identity before processing the request.

09Protection of Children & Minors

4D Joker strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect personal data from children or minors. Our registration process requires age verification, and we reserve the right to request proof of age at any time.

Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that your child or someone under the age of 18 has registered an account 4D Joker, please contact us immediately at support@4djoker.best so we can take the appropriate action.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 4D Joker about how we handle your personal data, please do not hesitate to reach us through the following channels:

• Privacy Email: support@4djoker.best
• Live Chat: Available 24 hours a day, 7 days a week, directly within the platform 4D Joker

Our dedicated team will endeavour to respond to all privacy-related enquiries within forty-eight (48) business hours. For more complex issues requiring thorough investigation, we will inform you of the additional time needed and provide regular updates on the status of your request.